Belinda Charles

Operations Manager | Aged Care

What do you love about your role?

Being able to contribute and ensure Aboriginal and Torres Strait Islander people receive the best possible care in residential care. I love coming to work every day and seeing the positive changes in the residents as a direct result of great care. I love the feeling of love and laughter you get every time you walk through the door at Jimbelunga.

Who inspires you?

My Mum inspires me every day to take care of those who are unable to care or speak for themselves. She is the best nurse and advocate I know.

What prompted you to get into this industry?

I started in aged care when I was 14 as a personal care worker. When I finished my nursing degree I moved into the hospitals however I always stayed working in aged care at some capacity because I have always had a passion for aged care particularly in the areas of dementia and palliative care.  As a Wemba Wemba woman, I have always wanted to be able to make a difference in Aboriginal peoples’ health and lives. Working for ATSICHS Brisbane is the first time in my career I feel I’m able to truly contribute and use my experience, education and passion to make a positive difference for my people.

Share a moment when you made a difference to a resident’s day?

Every day I believe I make a difference. Whether it is by working with others to increase services, assisting relatives and residents through the difficult transition of going into care, ensuring there is enough qualified staff to care for them, or simply having a dance or laugh with someone as I am walking down the hallways. Their smiles, hugs, thanks, happiness and improved health are all a daily reminder of the way in which anyone that walks through the door of Jimbelunga can make a difference to those that live here.

What are your hobbies outside of work?

When I’m not at work I enjoy time with my friends and family. I have three children who keep me busy.